Subject to stock availability, we aim to despatch within 24 hours of processing the order however orders placed at the weekends may take longer. All orders received after midday Friday through to Sunday will be despatched the following Monday. (Bank holiday weekends Tuesday)


– UK mainland standard delivery is charged at £5.95.

– Free delivery on goods over £50.00

– Delivery is normally within 3-7 working days.

– Currently we are unable to offer a next day delivery service.

It is our policy to despatch items ordered in the shortest time possible however we cannot be held responsible for delays occurred in while in transit.



Collection available from store within 3 business days. Orders will be available for collection from store for 7 days.

To collect your parcel your signature is required and you'll need bring proof of ID (the card used to make the purchase or a Utility Bill or your Driving License) along with your delivery confirmation email or order number.

When in store, please go to the middle till point to collect your parcel.


Returns can be made within 14 days of receipt of the goods. Enclosed with your order will be a returns form explaining this procedure. Food hampers and other perishable goods cannot be returned. This does not affect your statutory rights. 

Please note that goods will be returned at your own cost. Spey Valley Shopping cannot accept responsibility for any returns items lost or damaged in the post. For your own peace of mind we recommend goods are returned via a recorded or special delivery post.

If the goods are being returned due to an error on Spey Valley Shopping's part your postal costs will be refunded.

Returns Address:

Spey Valley Shopping
Macdonald Aviemore Resort,
Aviemore,PH22 1PN.

OR call 01479 815474.